Frequently Asked Questions

• HOW DO I CONTACT FOAMOH FOR HELP?

  Email our team at help@foamoh.com. We respond to all inquiries as quickly as possible.   

• IS THE FOAMOH PLAY SOFA SAFE FOR ALL AGES?

  FoamOh Play Sofa is recommended for ages 2 and older. Children should always be supervised when using the FoamOh Play Sofa. There is no weight limit for the FoamOh Play Sofa.

• HOW LONG WILL IT TAKE TO GET MY ORDER?

  Most items ship within 48 hours from the time the order is placed. We ship via UPS and you will receive a tracking number and updates to let you know how your order is progressing. 

• HOW LONG CAN I LEAVE MY ITEMS COMPRESSED IN THE BOX?

  Compression is a great invention, but it has its limitations. All items that are shipped compressed MUST be opened within 15 days or the warranty is void. 

• HOW LONG DOES IT TAKE FOR MY PRODUCT TO EXPAND TO ITS CORRECT SIZE AFTER OPENING?

  Most items expand 80-90% within a few hours of opening and within a few days, the wrinkles are gone and the remaining expansion occurs. 

• WHEN WILL I BE CHARGED FOR MY ORDER?

  We process charges as soon as the order is placed. 

• WHAT DO I DO IF I RECEIVE MY ITEM AND HAVE A PROBLEM?

  We hope this never happens but, if it does, we love our customers and want to make sure that we did not make any mistakes. If something arrives and is damaged or the order was wrong, please email us immediately and, if possible, attach a few photos of the damage/problem. 

• IS THERE ANY GUARANTEE OR WARRANTY?

  Of course. Please click on the warranty link to see our full policy.

• WHAT IS THE FOAM MADE OF AND WHAT MATERIALS ARE USED FOR YOUR COVERS?

  We use foam that exceeds most safety standards. It is free of mercury, lead and formaldehyde and VOC’s are minimal to protect the indoor air quality. 

• IS THERE ANY ASSEMBLY REQUIRED?

  With the exception of our pet beds and headboards, everything comes fully assembled. For these items, simply slip the cover over the foam after you have removed it from the package and let it sit the recommended amount of time. 

• CAN I GET MY ITEMS PERSONALIZED?

  YES! Just about everything we make can be embroidered with your name or initials. We also can embroider large quantities of a company or team logo.  Remember, we can not embroider any logo, trademark or images that are not owned by you, the purchaser. Please email us at sales@foamoh.com for pricing and details.  

• WHAT IS THE SHIPPING COST?

  FREE for the entire contiguous United States.

  -We do not ship to PO Boxes or APOs.
  
  -International shipping (including returns) is to be handled by the customer
  
  -Canada: Duties and taxes are not included in the price.   

• HOW DO I WASH AND CARE FOR MY ITEMS?

  Simply wash any of our covers with a mild detergent and cold water and hang dry.   

• I WANT A NEW LOOK. CAN I BUY COVERS SEPARATELY?

  Right now we do not sell covers as a separate item.  

• WHERE IS IT MADE?

  All our foam is manufactured in the USA and all our assembly is done in Milan, Tennessee. Some of our covers are manufactured outside the USA.  

• DO YOU SELL INDIVIDUAL PIECES?

  We do not sell individual FoamOh Play Sofa pieces. 

• WHAT’S THE RETURN POLICY?

  PLEASE NOTE! Holiday Orders Placed in November or December, 2022 have until January 15th of the following year (2023) to contact us regarding returns! Please Click Here for our Return Policy!

• WHAT CLEANING SOLUTION CAN I USE

  You can clean our products using gentle cleaners like Folex or Oxiclean. Please remove your covers when cleaning so you do not absorb the stain into the foam.